Picture 17: Class of Service Editing

Class of Service items are grouped into four catagories. Click on the tab for each category and make the modifications you require. See the on-line help for details on each of the settings.

When you are satisfied with the setting click OK. To exit without changing click the Cancel button.

Mailbox Tab

Mailbox Message Capacity: Specifies the maximum number of messages that a mailbox can hold at any one time. This includes both new and saved messages

Mailbox Time Capacity: Specifies the total amount of time for messages (both new and saved) allowable in one mailbox.

Personal Greeting Length: Defines the available length of Personal Greeting message, which can be recorded by the subscriber. This parameter applies to No-Answer, Busy and After Hours messages.

Direct Mailbox Access: When checked the subscriber enters the mailbox by simply calling a Voice Mail extension from his or her own extension. There is no need to dial the subscriber service access code (* + mailbox number). However, password entry is still required if it was specified beforehand. NOTE: This feature is only available if D-PITS Voice Mail Integration with a Panasonic KX-TD series telephone system is activated.

Message Tab

New Msg Retention Time: Defines the number of days a new message (ie an unplayed message) can remain in the mailbox. The days are counted from the next day of the recording.

Saved Message Retention Time: Defines the number of days a saved message (ie a played message) can remain in the mailbox. The days are counted from the next day of the first message playback. If "0" is selected then the saved messages will remain in the mailbox until they are erased by the subscriber.

Maximum Message Length: Defines the maximum length of one message that callers can leave in the mailbox.

Message Retrieval Order: Specifies the order in which messages are retrieved. LIFO (Last In First Out) Messages are played back from the newest to the oldest. FIFO (First In First Out) Messages are played back from the oldest to the newest.

Message Scanning with Information: When checked the voice mail appends the message sender’s name, the recording date and the time to the message during message scan.

Message Cancel for Live Call Screening: With the Live Call Screening feature, the subscriber can monitor a message being recorded

Authorisation Tab

Message Notification: When checked, subscribers can utilise the Message Waiting Notification feature. When this feature is activated three other options are displayed.

1) Beeper Callback No. Entry Mode: Allows or prohibits the subscriber to utilise the Callback Number Entry feature.  Options are:

2) Msg Waiting Lamp Ntf. for Unreceived Message: When checked the Voice Mail turns on the message waiting lamp again, if unplayed messages are still left in the mailbox after the subscriber’s access.

3) Device Ntf. for Unreceived Message: The Voice Mail calls devices, if unplayed messages are still left in the mailbox after the subscriber’s access.

External Message Delivery: Allows the subscriber to utilise the External Message Delivery feature. When this feature is activated one option is displayed.

1) External Delivery Prompt Mode: Specifies in which language the voice prompts of external messages are played.

Auto Forwarding: Forwards messages to another mailbox if they have not been listened to for a specific length of time. When this feature is enabled three other options are displayed.

1) Mailbox Number: Specifies the mailbox number where messages, which have not, been listened to, will be forwarded. Note: A mailbox group list number cannot be assigned this parameter.

2) Delay Time: Specifies the length of time in both hours and minutes the Voice Mail is to wait before forwarding the unlistened messages. The maximum delay time is 99 hours and 59 minutes. (more than four days). Note: The delay time must be shorter than the New Message Retention Time. Otherwise, messages will be deleted before being forwarded.

3) Forwarding Mode: Specifies whether or not the forwarding messages should be retained in the original mailbox. If set to "Copy", a copy of the message is retained in the original mailbox after the message has been forwarded to another mailbox. If set to "Move", only the mailbox to which the message was forwarded has the message.

Prompt & Paging Tab

Prompt Mode: Specifies the language of voice prompts that the Voice Mail broadcasts to the subscriber during a Message Waiting Notification call and subscriber service. Note: If User 1 or User 2 is specified as Prompt Mode but not recorded by the message manager, the Voice Mail automatically broadcasts the factory recorded system prompts (English) to the subscriber. By default both User 1 and User 2 prompts are not recorded.

Intercom Paging Group: Specifies the intercom paging group number available to the subscriber. Note: This feature is available if D-PITS Voice Mail Integration with a Panasonic KX-TD series telephone system is activated.