PMc Software |
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System ReportsThere are five reports available that allow you to view the current settings at a glance and monitor performance of the Voice Mail system. To view the system reports first click on the Reports button from the Main Screen (Picture 6). The following screen will be displayed.
Click on the button of the report you wish to view. VoiceMail Master uses notepad for viewing the reports. This allows easy viewing, printing and even exporting the data to your database or spreadsheet. To view on-line help on each of the reports click the Help button from the Reports screen. If you do not have notepad installed you can still view the reports by opening the report test file with your favourite text editor. The reports are stored in the VoiceMail Master directory that was chosen during installation. Mailbox AssignmentsThe Mailbox Assignment report shows all of the configured mail boxes in the system. It also displays a summary on how each is configured.Mailbox Assignment DefinitionsBelow is a sample of the Mailbox Assignments: System Reports - System Report - Mailbox Assignments ** Mailbox Assignment 17-JUN 2:53 PM ** MBOX Extn. Name(Fir/Lst) COS CExtn IVMBOX AlTrf MN1st MN2nd MN3rd 201 201 FIRS/MBOX 1 X 202 202 SECO/MAIL 1 Bep 203 203 THIR/MAIL 1 Tel 204 204 SUES/MAIL 1 The definitions are: MBOX: The mailbox number. Extn: The extension assigned to this mailbox Name(Fir/Lst) : The name of the owner of the mailbox (only the first four characters of the name are displayed) COS: The Class of Service for this mailbox CExtn: The Covering Extension for this mailbox IVMBOX: The Interview Mailbox for the mailbox AlTrf: All calls transfer to mailbox, an "X" indicates yes. MN1st: Message Notification Device 1 MN2nd: Message Notification Device 2 MN3rd: Message Notification Device 3 Bep: Beeper Tel: Telephone Mailbox Usage ReportThe Mailbox usage report displays such information as the number of messages received for each mailbox, as well as statistical information about each mailbox. To reset the Mailbox Usage statistics click the Reset button next to this report button. Mailbox Usage Report DefinitionsBelow is a copy of a Mailbox Usage Report MBOX: 201 [ JOHN SMITH ] New MSGs 1 Received MSGs 2 ED MSGs 0 FROM :: 2-FEB 4:05 PM Subscriber Access Time 03:09:09 MBOX Use Time 00:01:12 of 00:10:00 available( 12% used) ED MN IM GM AF Feature Usage 0 0 0 0 0 LD Lcl Beep Extn. Outcalling 0 0 0 0 (Time) 00:00:00 00:00:00 00:00:00 00:00:00 Rcv Del Exp MSG Received 227 225 41 ** ------------------------------------------------------------------------------------ ** The definitions are : ED: External Delivery MN: Message Notification MN: Message Notification MN: Message Notification IM: Interview Message IM: Interview Message IM: Interview Message GM: Group Message GM: Group Message GM: Group Message AF: Auto Forwarding AF: Auto Forwarding AF: Auto Forwarding LD: Long Distance LD: Long Distance LD: Long Distance Lcl: Local Lcl: Local Lcl: Local Beep: Beeper Beep: Beeper Beep: Beeper Extn: Extension Extn: Extension Extn: Extension Rcv: Received Rcv: Received Rcv: Received Del: Deleted Del: Deleted Del: Deleted Exp: Expired Exp: Expired Exp: Expired System Service ReportThe System Service Report gives a summary of how each of the ports are configured and a list of the holidays.System Service Report DefinitionsBelow is a copy of a System Service Report. System Reports - System Report - System Service Report ** System Service Report 17-JUN 2:53 PM ** Port [Daymode] [Nightmode] Grt Srv Grt Srv 1 1 A.A. 1 C.S.(1) 2 1 C.S.(1) 1 C.S.(1) [Holiday List] Day Srv Port Description 27-SEP A.A. 1,2,3,4 Public Holiday The definitions are : Grt: Company Greeting Number Srv: The service type where:
Port Usage ReportThe Port Usage Report shows the usage of each of the ports in your system. This is a good measure to see how your system is performing. If all of your ports are busy then for a significant length of time then this is a sign that you may need to upgrade your system to handle the call traffic. Port Usage DefinitionsBelow is a sample of a Port Usage Report System Reports - System Report - Port Usage Report ** Port Usage Report 17-JUN 2:53 PM ** FROM :: 4-JUN 6:22 PM Port ED MN Rcv Connect Time 1 8 0 24 02:06:24 2 1 0 10 00:10:08 3 0 0 0 00:00:00 4 0 0 0 00:00:00 5 0 0 0 00:00:00 6 0 0 0 00:00:00 Total 9 0 34 02:06:32 Full-line Time 00:00:00 The definitions are: ED: External Delivery MN: Message Notification Rcv: The number of calls received Class of Service ReportThe Class of Service report gives a summary of how each of the classes are configured. Class of Service DefinitionsBelow is a copy of a Class of Service Report. System Reports - System Report - COS Assignments ** COS Assignments 24-JUN 7:10 PM ** COS GL RtN RtS Ln CaN CaT RO SI SP CW MC DM PG Pr MN ED(pr) AF(mbox / dl / md) 1 16 5 5 3 10 10 L N N N Y N 1 U1 X - U1 - - 00:30 M 2 16 5 5 3 10 10 L N N N Y Y 1 U1 - - U1 - - 00:30 M 3 16 5 5 3 10 10 L N N N Y Y 1 U1 - - U1 - - 00:30 M 4 16 5 5 3 10 10 L N N N Y Y 1 U1 - - U1 - - 00:30 M 5 16 5 5 3 10 10 L N N N Y Y 1 U1 - - U1 - - 00:30 M 6 16 5 5 3 10 10 L N N N Y Y 1 U1 - - U1 - - 00:30 M 7 16 5 5 3 10 10 L N N N Y Y 1 U1 - - U1 - - 00:30 M The definitions are: COS: Class of Service Number. GL: Personal Greeting Length. RtN: New Message Retention Time. RtS: Saved Message Retention Time. Ln: Message Length. CaN: Maximum Messages. CaT: Maximum Message Time. RO: Message Retrieval Order (L = Last In First Out, F = First In First Out). SI: Message Scanning Information. SP: Play System Prompt after Personal Greeting. CW: Use Call Waiting on Busy. MC: Message Cancel for Live Call Screening. DM: Direct Mailbox Access. PG: Intercom Paging Group. Pr: Prompt Mode (S = System Prompt, U1 = User 1 Prompts, U2 = User 2 Prompts). MN: Authorisation of Message Waiting Notification. ED(pr): Authorisation of External Message Delivery (Prompt Mode). AF(mbox / dl / md): Authorisation of Auto Forwarding (mbox = Mailbox No, dl = Delay Time, md = Forwarding Mode.) Note: "X" indicates yes.
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